Returns & Exchanges
At LANEIGE, we want you to love your glowing results; if you are not completely satisfied with your purchase, we offer a 30-day window for returns on items purchased through our official online store.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.
Print Shipping Label
Once approved, download and print your prepaid return shipping label provided via email to ensure your package is tracked.
Pack Your Items
Securely pack the unused or gently used products in their original packaging, including any promotional gifts received with the order.
Receive Your Refund
Drop off your package at any authorized carrier location; once received and inspected, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing